SpareFoot Customer Reviews: Self-Storage Is ‘Very Secure’

By    June 4, 2013

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AUSTIN, TX—A new SpareFoot analysis of thousands of customer reviews shows self-storage renters believe that U.S. self-storage facilities they have used are “very secure.”

The analysis was performed in response to a recent report on “Good Morning America” claiming that self-storage units are “easy prey” for thieves.

SpareFoot, the online marketplace for self-storage, examined 11,997 consumer reviews of 3,467 storage facilities. Overall, those facilities earned an average of four out of a possible five stars for security. A four-star rating indicates a facility is “very secure.” A five-star rating qualifies that facility as a “fortress.”

The reviews were submitted on SpareFoot’s network of websites from August 2011 through May 2013. The analysis looked at all customer reviews published during that period. On SpareFoot.com, consumers can check out renters’ reviews of security and other features at more than 6,500 U.S. self-storage facilities.

“Certainly, crime does occur at self-storage facilities, just as it does anywhere else. However, our analysis of thousands of consumer reviews clearly indicates that self-storage crime is not rampant, as the ‘Good Morning America’ piece would lead you to believe. By and large, self-storage facilities around the country are safe and secure,” said Chuck Gordon, CEO of SpareFoot.

Online surveys completed in 2012 found 90 percent of customers who had booked self-storage units through SpareFoot’s network rated a facility’s safety and security as “extremely important” or “very important.” Nearly 900 consumers participated in the surveys.

“That’s why owners and operators spend millions of dollars on safety and security measures like electronic gates, secure building access systems, security cameras, fences, lighting and more,” Gordon said.

About 50,000 self-storage facilities operate around the U.S.; 10 percent of U.S. households currently rent self-storage units, according to the Self Storage Association.

Here are three tips for making sure your belongings are protected at a self-storage facility.

1. Before you sign a lease, ask the facility about its security efforts. For instance, are security cameras installed around the property?

2. Be sure to use a sturdy lock for your storage unit. Don’t use standard or combination padlocks. Instead, opt for a closed-shackle padlock, disc lock or cylinder lock.

3. Ask your homeowner’s or renter’s insurance company whether your belongings are covered while they’re being stored. If they’re not covered, it’s wise to buy self-storage insurance.

About SpareFoot
SpareFoot, based in Austin, TX, makes renting self-storage easy. Our free marketplace lets customers find and reserve storage units online. We have the largest inventory of storage units in the U.S., with a network of more than 6,500 facilities, ranging from mom-and-pop to publicly traded REIT. We reach millions of people who need storage through exclusive partnerships with brands like SelfStorage.com, Apartments.com and Penske Truck Rental. SpareFoot brings consumers and facilities together to deliver the most convenient and enjoyable storage experience possible online, offline and via mobile.

For more information, visit www.sparefoot.com.

PR Contact
Newton O’Neill Communications
Lisa O’Neill, 512-494-6178
lisa@newtononeill.com

John is editor of The SpareFoot Blog. He first moved to Austin in 1999, when downtown Austin wasn't nearly as lively as it is today. John's loves include pizza, University of Kansas basketball and puns.

  • Sean Carter

    In my experiences with public storage in Houston I have found my possessions to be very safe as well. They know the things stored there are very important to people

  • Sterling

    If you rent from United Storage in P atchogue NY you should ask about Mold and Mildew problem

  • Mike Cruz

    In comes of security, the Stor-n-Lock Self Storage is the best that i know and it gives the best services. they have 24 hour surveillance camera and many more that you can satisfied with.

  • Grandma

    Two different Public Storage units in two different locations and my units were broken into twice! Mold, mildu, gates that do not lock, gates with no locks, good thing I don’t have anything of value in there but I am tired of cleaning up the mess. Excuses and photographs from the manager is all I get. I pay them extra for insurance because they demand it but that only insures their building not my contents. What a rip off, and my rated keep going up. What a real rip off. They are getting away with poor business practices and I am grateful that Good Morning America is stepping up to the plate when no one else has the guts to.

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