ACE Team

Unhappy Customer Service Reps? Not at SpareFoot!

By John Egan   April 14, 2014

pharrell williams

We were disheartened to learn that customer service representative appears at No. 4 on CareerBliss’ new list of the unhappiest jobs in the U.S. Why were we disheartened? Because we hate to see SpareFoot’s customer service representatives shoved under the “unhappiest” umbrella.

By and large, the 45 members (and growing) of the Amazing Customer Experience (ACE) Team at SpareFoot are a happy lot, and they’re pretty happy to take phone calls from storage customers across the country. The happiness of the ACE Team yields serious dividends. For example, the team recently won the bronze award from the 2014 Stevie Awards for Sales & Customer Service. Unhappy employees don’t win awards like that.

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Are You a Customer Service Ace? We Want You on SpareFoot’s ACE Team!

By John Egan   January 3, 2014

Trey Crosby

Calling all customer service superstars: SpareFoot wants you!

Our call center, known as the Amazing Customer Experience (ACE) Team, is expanding, so we need more amazing team members. That’s why we’re hosting an open house this month at SpareFoot—to introduce potential ACE Team members to the outstanding opportunities and workplace culture at SpareFoot. Heck, we’re even serving adult beverages.

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Meet the SpareFeet: Amazing Customer Experience Team

By Jenny Zhang   December 27, 2013

ACE Team

Once upon a time, our exceptional call center team (the Customer Experience Team) clocked in at a hefty three reps: Melissa, Albert and Jenelle. How times flies when you’re a startup! Now, almost a year later, our CET team has been refurbished with a shiny new name (the Amazing Customer Experience Team, or ACE Team), a new home in our office and 18 new members, all of whom are experts in customer service and storage.

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