Last week, a blizzard swept through the Plains region and coated the midsection of the nation in blinding white snow. According to CNN, more than 56,000 buildings were without power in Kansas and Missouri. Although it was mostly sunny with a chance of more sun in Austin, the ramifications of the blizzard were felt even at SpareFoot. Our outside call center PhoneSmart, which handles much of our consumer call volume, shut down due to the intensity of the storm in Missouri. This meant that 100% of calls were getting rerouted to our Customer Experience team, which currently clocks in at an intimidating six people.
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